PortfoPlus Limited (“we”, “us”, “our” or the “Company”) is committed to protecting and respecting your privacy.
1 Collection of Personal Data
1.1 Types of personal data collected by the Company may include:-
(a) Information that identifies you, such as your name, gender, date of birth, contact details, mailing and billing address;
(b) Information you provide to the Company through PortfoPlus, telephone conversations with the Company’s representatives, and in response to customer surveys;
1.2 The Company may collect personal data from you in the following circumstances:-
(a) when you fill in forms on our website app.portfoplus.com (“our site”) or in our mobile application PortfoPlus. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
(b) If you contact us, we may keep a record of that correspondence;
(c) When you choose to complete surveys that we use for research purposes;
(d) When you make orders and/or carry out transactions through our site;
(e) When you visit our site and access its resources.
The above list is not exhaustive as there may be other situations or circumstances in which we may be required to collect personal data from you. We will not collect any personal data from you except in circumstances where you have knowingly provided that information to us or you have authorised a third party to provide that information to us.
2 Purpose of Collection and Uses of Personal Data
2.1 The purposes for which personal data may be collected by us include:
(a) developing and improving the quality of the Company’s products and services (“Services”), our site and mobile application;
(b) providing you with information, products or services that you request from us or which we feel may interest you (subject to your consent, please see section 2.2 below);
(c) carrying out our obligations arising from any contracts entered into between you and us and/or to provide the Services, including (but not limited to) providing relevant information or advice, processing your enquiries, and undertaking administration, planning and account management functions as well as other associated business processes;(d) allowing you to participate in interactive features of our service, when you choose to do so.
(e) complying with any applicable law, rule, regulation or guideline issued by regulatory or other authorities in or outside Hong Kong.
(f) handling any claim, action and/or legal proceedings for or against the Company or any party in relation to the Services, including collecting overdue amounts;
(g) notifying you about changes to our Services;
(h) to conduct research and statistical analysis, customer profiling and analysing market trends, and to generate reports for disclosure to the public using anonymised, pseudonymised or de-identified personal data.
2.2 From time to time, the Company may use your personal data to send you news, offers, promotions and joint marketing offers and the Company requires your consent for that purpose. Such consent will be sought from you at the time of collection of your personal data. We may contact you via email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials by informing us (see below for contact details), and we will cease to do so, without charge.
3 Disclosure of Personal Data
3.1 We will keep the personal data we hold confidential but where disclosure is necessary for the Company to comply with any statutory or legal obligations or requirements, or for the Company to provide the Services to you, or to complete any transactions you have requested, or to carry out any related purposes for which the persona data were collected, such personal data may be provided to the following parties (whether within or outside Hong Kong):
(a) personnel, agents, advisers, IT consultants, data processors, auditors, accountants, lawyers, contractors, banks and financial institutions, and service providers in connection with our operations or Services;
(b) our overseas offices, affiliates, business partners (including our agents and collaborators) and counterparts;
(c) persons to whom we are required to make disclosure under applicable laws in or outside Hong Kong, including any competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations where necessary;
4.2 You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
5.1 All information you provide to us is stored on our secure servers. We use modern security methods including data encryption to safeguard the personal data provided by you. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
5.2 We will take all reasonable steps to protect your personal data from loss, misuse, unauthorised access, modification or disclosure.
7 Transfer of Personal Data Outside Hong Kong
8 Data Access and Correction
8.2 Under the Ordinance, you have the right:
(a) to check whether we hold personal data about you and to access such data;
(b) to correct your personal data;
(c) to ascertain our policies and practices in relation to personal data and the kind of personal data held by us.
8.3 Please send requests to access or correct data, to cease communications, and/or your questions or complaints to Colin Wong (Director) at [email protected]
8.4 We reserve the right to charge a reasonable fee for processing any data access request.
9 Governing law and jurisdiction
Last updated: 18-Jul-2021